TROUBLESHOOTING
Find out why the offer missed before the customer reports it.
Recreate the shopper and basket, check competing promotions and separate promotion logic from wider store-health problems.
SIMULATE
Recreate the customer and cart on purpose.
Build a test scenario and inspect qualification without placing a fake real order.
CONFLICTS
Check whether another promotion is winning.
Conflict scanning shows overlapping automatic promotions before you start disabling things at random.
DIAGNOSTICS
Check whether the problem is bigger than one offer.
Operational diagnostics give you a bounded place to inspect performance and integration state.
Bring the real scenario.
Use the docs first, then Discord or support@perkrule.com if the store still behaves differently from what you expect.
Open docs