PROMOTIONS APP / TROUBLESHOOTING
Find why a promotion did or did not apply without guessing through settings.
A promotion can fail because of targeting, native WooCommerce validity, timing, automatic conflicts or store state. Promotions App gives those questions dedicated tools instead of making the customer checkout your debugger.
01 / SIMULATE
Build the scenario and inspect the decision.
The simulator lets you model customer, cart and checkout facts, then inspect which automatic promotions qualify and what the conflict plan would do.
02 / CONFLICTS
Look for overlapping automatic promotions before blaming the rule.
The conflict scanner can surface competing automatic promotions and combining exposure that would otherwise look like random checkout behavior.
03 / PERFORMANCE
Diagnose candidate counts and compilation without putting diagnostics in checkout.
Performance diagnostics are an admin job. Inspect cache, candidate and compilation signals when needed while the live storefront path stays focused on customer work.
04 / SUPPORT
If a problem needs a human, bring a reproducible case.
Use PerkRule Docs for repeatable workflows and Discord or direct support for the cases that need investigation. A simulator result and exact promotion setup are far more useful than 'it sometimes does not work'.
Troubleshooting is part of the app, not a separate afterthought.
Build, automate, test and measure the promotion from the same Promotions App workspace.
Explore Promotions AppTalk to PerkRule
Get an answer from the people building the app.
Use the PerkRule Discord for setup questions, bugs, compatibility, feature requests and real promotion workflows. For account questions or anything better handled privately, email support@perkrule.com. If the same problem keeps coming back, it belongs in the documentation instead of disappearing in another ticket.